Returns & Exchanges

At Casence, we stand by the quality of our electronics and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we are committed to making the exchange or refund process as smooth as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the electronic items you wish to return and receive a return authorization.

• 2.
  Prepare the Package

  Carefully pack your device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and serial number, your refund will be processed back to your original payment method within 5-7 business days.