Frequently Asked Questions
Everything you need to know about your Casence tech experience.
What kind of warranty comes with my electronics?
All Casence products come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
What is your return policy for opened items?
We offer a 30-day return policy. If the item is opened but in like-new condition with all original packaging, you are eligible for a full refund minus a small restocking fee.
Are Casence accessories compatible with all major brands?
Yes, our cables, adapters, and peripherals are designed to meet universal standards and are compatible with Apple, Samsung, Google, and most major electronics manufacturers.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.